Support Hours

Monday to Friday, standard South Australian business hours excluding public holidays unless otherwise agreed.

 

Response Targets

• Critical: within 4 business hours.

• High: 1 business day.

• Medium: 2 business days.

• Low: 5 business days.

 

Maintenance

Planned maintenance may occur outside business hours where practicable.

Emergency maintenance may occur without notice.

 

Backups

Backups are managed using platform capabilities where available but are not a substitute for the Client maintaining its own critical records.

 

Exclusions

Third-party outages and internet connectivity issues are outside System Stack's control.

 

Contact

System Stack
Phone: 08 7092 6474

Email: support@systemstack.com.au
ABN 74 638 349 407
ACN 638 349 407​